WORLD CLASS CUSTOMER SERVICE PHILOSOPHY
Our Philosophy consists of building partner relationships with each customer as well as our employees, vendors and our sub-contractors. We promise to deliver no less than 100% of what is promised. We promise on time deliveries, of Design Team’s quality standards with an absolutely positively great attitude.
PARTNER RELATIONSHIPS: A partner relationship means everyone wins. The customer, the employee, the vendor, the subcontractor and the organization wins. Our definition of partner relationship is a frame of mind and heart that constantly seeks a mutual benefit from and for all parties involved. We will make, establish and communicate clear expectations.
OUR PROMISE: We will engage into a strong commitment to each and every customer the moment our first contact is made. Our expectation consists of no less than 100% of what is desired / expected. Our philosophy goes even beyond the expectation; aggressively assisting our customer base in areas that are not even considered by others. Each communication, written or verbal, will be complete and as accurate as possible. By keeping our promises, long-term partner relationships are created and everyone wins.
ON TIME. “On time” means keeping our promise of delivery at a specific agreed upon time. By changing our schedule, everyone understands that another’s schedule will be affected. All involved parties have to be respectful of each other time commitments. We will use extreme measures toward communicating our TIMELINE to our customers, employees, vendors, and subcontractors with clarity.
DESIGN TEAM’S QUALITY STANDARDS: Our “Quality Commitment” consists of using the very best signage media products and services with regards to exceptional value. We will strive to utilize qualified personnel, vendors and sub-contractors with integrity. We will stand behind our products and services with professionalism at every level.
ABSOLUTELY POSITIVELY GREAT ATTITUDE: We will always remember that our business commitments are 100% funded by customers who have made a conscious decision to do business with our company. We will also remember that we are in the business of serving others. To provide a service reluctantly or begrudgingly defeats our purpose. Courtesy and respect are not extras; they are our way of life.
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