Our Story
The UPS Store #6554 in Dallas offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Design District.
Comments
I purchased a $1200 antique oak gothic church canopy from an antique store in Dallas. I hired The UPS Store #6554 to pack & ship it to me for $493.49 with full insurance. UPS damaged the item horribly in transit (owner David stated their was an "exception," meaning an accident). Inexplicably & unethically, UPS has refused to honor the insurance I purchased for this shipping to cover & refund the negligent packing & shipping that caused horrible damage & value-loss to my previously fine condition antique. David has stopped answering emails regarding this insurance claim!
_____ DAMAGE DETAILS:
Package arrived damaged: top too low, two spires protruding through box. Box had two other holes & a crush on top edge.
Package only had foam boards on bottom & one side- none on top or three other sides. Item was packed leaning forward.
200 year old item has breakage & wear damage:
+front left spire has corner broken off
+Back left spire has three decorative bulbs broken off & a corner broken off of the shaft “roof”
+Back right spire has all four top bulbs broken off, and another broken off below
+two spires that were protruding through box have patina/finish worn completely off at tops
+large roof in middle is separating from frame
***not all broken pieces were found in box (two bulbs & the corner pieces missing)